Return & Refund Policy for Arshlaza

Welcome to Arshlaza! We appreciate your interest in our macrame swings and decor products. Please read the following Return & Refund Policy carefully before making any purchases. By using our website, you agree to comply with these terms.

1. Refund Eligibility

1.1. Products Damaged During Transit: If you receive a damaged product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a refund. Refund may take upto 7-15 business days. the final time to show refund amount in your statement may vary depending on your mode of payment.

1.2. Order Not Confirmed and Amount Deducted: In case your order is not confirmed, but the amount has been deducted from your account, please contact us immediately. We will investigate and process the refund promptly.

1.3. Exempted Goods and Services: Certain goods or services may not be eligible for a refund. These include personalized or custom-made items. Please check the product description for any specific exclusions.

2. Rules for Returns

2.1. Return Procedure: To initiate a return, please follow these steps:

Contact our customer support at info@arshlaza.com within 7 days of receiving the product.
Provide details about the order and reason for return.
We will guide you through the return process.

2.2. Shipping Cost: The cost of returning the goods will be borne by the customer unless the return is due to a damaged or defective product.

2.3. Response Time: We aim to process returns within 5 business days after receiving the returned item. Refunds will be issued through the original payment method.

Refund may take upto 7-15 business days.

3. Changes to this Policy

We reserve the right to modify the terms of this policy at any time without prior notice. Please check this page periodically for updates.

4. Applicable Law

The return and refund of products and services will be covered under the Consumer Protection Act of 2019 and the general rules of the Indian Contract Act, 1872.

For any further inquiries or assistance, feel free to reach out to us at info@arshlaza.com. Thank you for choosing Arshlaza! 🌟

Shipping Information

At Arshlaza, we are committed to delivering your macrame swings and products in a timely and efficient manner. Please review our shipping policy below:

Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation.
- Customized or made-to-order items may require additional processing time.
Shipping Methods:
- We offer standard shipping via reliable carriers.
- Expedited shipping options are available for faster delivery.
Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of your order.
- You can view the shipping cost during checkout.
Delivery Time:
- Estimated delivery times vary based on your location and the shipping method selected.
- Standard shipping within India usually takes 3-7 business days.
- International shipping may take longer, depending on the destination.
Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Use the tracking number to monitor the status of your shipment.
Shipping Restrictions:
- We currently ship within India and to select international destinations.
- Some remote areas may have limited delivery options.
Damaged or Lost Items:
- If your order arrives damaged, please contact our customer support within 48 hours of delivery.
- In case of lost items, we will assist you in filing a claim with the shipping carrier.
Customs and Duties:
- International orders may be subject to customs fees, taxes, or import duties.
- Customers are responsible for any additional charges imposed by their country’s customs authorities.
Address Accuracy:
- Ensure that your shipping address is accurate and complete to avoid delivery delays.
- We are not responsible for undelivered packages due to incorrect addresses.
Returns and Exchanges:
- Refer to our separate Returns and Refunds Policy for information on returns and exchanges.